Effective Date: 4 December 2025
We want you to feel confident when buying from AeroDrones.pro. Our Refund Policy explains how refunds work, what qualifies, and how you can request support.
1. Eligibility for Refunds
Refunds may be granted under the following circumstances:
• The product arrives damaged or defective
• The wrong item is delivered
• The item is lost during transit
• The product fails to match its description in a significant way
To qualify, customers must notify us within a reasonable period after delivery. Proof-of-issue is required — photos, videos, or courier statements.
2. Situations Not Covered
Refunds are not provided for:
• Damage caused by misuse, crashes, or improper handling
• Wear and tear from regular use
• Unauthorized repairs or modifications
• Products returned without original packaging and accessories
• Buyer’s remorse after the drone has been flown
Drones are highly technical devices. Once flown, internal logs and sensors can reveal signs of misuse. If an inspection shows such issues, a refund may be refused.
3. Return Requirements
If your refund is approved, the item must be returned in:
• Its original condition
• Original box and accessories
• With proof of purchase
You are responsible for securely packaging the item to avoid damage during the return journey.
4. Replacement Instead of Refund
In many cases, a replacement unit is a faster solution. If the product is still in stock and the defect is confirmed, we may offer to replace rather than refund. The choice will depend on availability and customer preference.
5. Refund Method and Timeline
Refunds are issued to the original payment method only. Processing may take 5 to 10 business days depending on your bank. AeroDrones.pro is not responsible for delays caused by payment processors.
6. Cancellations
Orders can be cancelled before shipment. Once dispatched, cancellations convert into return requests and must follow standard procedures. If the product is already in transit, shipping fees may not be refundable.
7. Damaged or Lost Packages
If a package is visibly damaged on arrival, report it to the courier immediately before accepting delivery. If a package goes missing, we will coordinate with the carrier to investigate. Refunds or replacements are issued only after confirmation from the courier.
8. Incorrect Address
If the customer provides an incorrect or incomplete address and the package cannot be delivered, the buyer may need to cover reshipping fees. Refunds may not apply in these cases.
9. Communication and Support
Every refund request starts by emailing us at piotrjaroszewski95j@gmail.com with:
• Your order number
• Photos or videos of the issue
• A description of the problem
We respond promptly and guide you through next steps.
10. Policy Updates
We may update this refund policy periodically. The latest version will always appear on this page.
